After more than 25 years of providing repair and service for clients large and small, chances are good we’ve answered any questions you might have for someone else. While a Paragon Uptime Facilitator at any of our facilities will be more than happy to answer your questions on the phone, you might find the answer here first.

Who knows? We might even answer a question here you didn’t realize you needed answered until you saw it.

1. Do I need a RGA or RMA number to send in a repair?
No, you do not need a RGA number to send an item(s) in for repair. For repairs, please send to the location nearest your area. Please refer to locations page on site map. Please be sure to include your name and phone number, Facility name, address, city, state, & zip code along with a description of the problem if available.

*Please note: We only issue an RGA if you are returning a repair for warranty consideration. Please contact Customer Service or your sales representative for further assistance.

2. How long will it take to get my equipment back?
Generally, repairs take approximately 7-10 days, dependent on parts availability.

3. How much do you charge for evaluation?
We do not charge an evaluation fee.

4. How do I contact my sales representative?
To learn who your sales representative is, please contact our Customer Service Department at 1-800- 229-5350.

5. Do you guarantee your work?
Paragon repair items are backed by a one-year inservice, two-year shelf warranty. Please see Terms & Conditions page for further details.

6. Where do I ship my part for service?
For repairs, please send toplease send to the location nearest your area. Please refer to locations page on site map. Please be sure to include your name and phone number, Facility name, address, city, state, & zip code along with a description of the problem if available. Please be sure to include your name and phone number, Facility name, address, city, state, & zip code along with a description of the problem if available.

7. Do you perform field service?
Yes we offer field service 24 hours a day / 7 days a week. Additional fees such as mileage, flight, lodging, etc. may apply. Please contact our Customer Service Department at 1-800-229-5350 or your local sales representative for further details.

8. What are your payment terms?
1%10Net 30 Days (Subject to credit approval). We also accept AMEX, Mastercard & Visa credit cards.

9. Where do I send payments to?

Please remit payments to:

Paragon Technologies
5775 Ten Mile Road
Attn: Accts Receivable
Warren, MI 48091

10. Do you offer pick up and deliveries?
Yes, we offer pick up and delivery service covering most areas. Please contact Customer Service or your sales representative to determine if this is available in your area or for further assistance.

11. Can you sell me new equipment?
We are a repair facility, however, there are times when we can sell you either remanufactured or new equipment. Please contact Customer Service or your sales representative for further assistance.

If you have any other questions or comments that can't be found in this section please go to our contact page and shoot us an email and we would be happy to add them.