What Is Paragon?

About Paragon

What is Paragon?

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Paragon provides industrial hydraulic, electronic, and servo control repair and exchange

Here is a list of the services Paragon provides:

Repair and/or Exchange of the following classes of electronic controls:
Servo Motors
Programmable Logic Controllers
Motor Drives
Power Supplies
Encoders
Feedback Devices
Teach Pendants
General and Specific Purpose Electronic Boards
Light Curtains
CRT and LCD screens

Repair, remanufacture, and/or Exchange of the following classes of hydraulic controls:
Vane Pumps
Piston Pumps
Vane Motors
Piston Motors
New and Remanufactured cartridge kits
Directional Valves
Flow Control Valves
Pressure Control Valves
Cylinders

Repair and/or Exchange of the following classes of servo controls:
Servo Valves
Proportional Valves
AC Servo Motors
DC Servo Motors
AC Spindle Motors

2. How long have we been providing this service?

Paragon Technologies began doing business in the Detroit area in June of 1988, expanding into the Canadian market in December of 1997 with the purchase of Canadian Servo & Electronics, followed by a joint association with REM-B, headquartered in Belgium, in October of 1999. Paragon has opened an additional facility in Charlotte, North Carolina in 2002.

3. Is your service unique?

No. The variety of repair competition in the marketplace is what keeps Paragon "on its toes" -- but the process that Paragon has developed over time to control the quality and speed of each repair is unique in the industry.

4. Are there any regional limitations to the services we provide?

No. Paragon incorporates every major overnight and freight carrier into its repair and exchange process, providing complete North American coverage - as well as multiple repair associations in Europe, including Belgium, Germany, and Holland.

5. Where is the work performed?

The bulk of the electronic repairs are carried out in two full service facilities located in Warren, Michigan and Oakville (Toronto), Ontario, Canada. There is daily company controlled shipments between these two locations to optimize local expertise on any product type or description. The third repair facility in Charlotte, North Carolina will provide additional capabilities.

6. Is the work performed by a special or qualified staff that requires them to have a special certification or a degree?

Not by law. But Paragon has voluntarily elected to require all electronic technicians to be qualified by the I.S.C.E.T. (The International Society of Certified Electronic Technicians) and all hydraulic technicians to be certified by the F.P.S. (The International Fluid Power Society) to a skill level matching their experience and product assignments. This is a unique feature of Paragon.

7. What is the customer benefit of using our service?

Whether you are a distributor or end-user/customer, Paragon supplies a program that was written specifically for them. From special ESF (Expedited Service) that can put a repair back in service in hours instead of weeks, to various types of training, to regularly scheduled visits, Paragon employees are trained to help provide the best repair service possible. Paragon has developed proprietary software to provide every customer Internet based job tracking, (www.paragontech.com).

This unique system was created expressly for the purpose of supplying "live" reporting of the entire repair process - from the time a product arrives at one of our repair facilities - until 14 days after it has been delivered back for another service life. Using any Internet browser, a simple customer code and password opens up a pathway into the internal Paragon Tracking system - allowing up to the second information of the "Who, What, Where, When, and How" of every repair that goes through the Paragon Process.

In addition, WWW.PARAGONTECH.COM offers a series of high-resolution web cams in each of its repair centers, offering customers a 24 hour look at the Paragon Process via www.paragontech.com. Overall, Paragon supplies a flexible, turn-key repair service that covers virtually 100% of the industrial controls that are likely to break, burn, or just wear out - regardless of the type - regardless of the brand. Paragon can also provide a repaired product faster than most original equipment manufacturers - because repair is our primary business.

8. What's the competitive advantage of using Paragon vs. the competitor?

Our expertise. Paragon offers the advantage of having repaired hundreds of thousands of industrial controls. Also, because of our multiple factory authorized associations, (such as BOSCH, SQUARE D, and YASKAWA to name just three) we have the factory parts, factory schematics and factory contacts to make sure that repairs are done right the first time. And if something isn't right - Paragon has the best warranty program we could think of - 1 year in service - or 2 years on-shelf.

9. How do we describe the quality of work that we perform/provide?

Paragon has been told independently by many customers that we have the lowest warranty rate in the industry. In addition, we monitor our internal repair quality on a daily basis - by technician - to be sure we have the best people and the best processes in place.

The entire Paragon Process is registered under strict ISO9002 guidelines in each of our facilities - and we have recently received perfect audits at both of our North American repair centers - a source of pride for our employees.

10. How does our quality compare to the competition?

Because of the sophistication of most industrial controls, quality repair is a combination of experienced people, modern testing and top quality replacement parts. Paragon's size advantage over most local competitors provides an advantage in all three of these areas - in its ability to attract and keep high quality people, provide them with the best equipment, and keep ample replacement parts in stock that are at or better than the original.

That's the best method Paragon knows of, to keep its quality ahead of the competition.

11. How do we handle emergency "fast turn-around" type repairs?

Paragon provides a very popular service for our customers called ESF (Expedited Service). For a 25% fee beyond the standard quoted amount (waived under certain volume situations), Paragon does virtually everything possible to move that repair through the system, as quickly as humanly possible - no holes bared. But in many cases our "regular" service is faster than most of our competitors.

12. What's the value of working with Paragon for this service?

Availability. Repairing an electronic, hydraulic, or servo control is necessary in some special circumstances because only one of that specific configuration exists. Time. Even for items that can be replaced, repair is a viable alternative when time dictates an immediate response to a "down" manufacturing condition.

Manufacturers can not always afford to sit and wait for a new replacement - when a repair can be processed much quicker. Cost. Experience has proven to Paragon that repairs of industrial products range in cost from 50-75% of a new replacement - yet the same result is delivered.